FAQ

At La Lune, we are committed to using only the finest ingredients in our body care products. Our lotions, creams, and fragrances are formulated with premium and natural ingredients inspired by traditional French apothecaries. We use nourishing botanicals, essential oils, and high-quality ingredients to ensure that our products hydrate, soothe, and nourish your skin. For a full list of ingredients in each product, please refer to the product page on our website.

Yes, La Lune is proudly cruelty-free. We do not test our products on animals, and we only work with suppliers who share our commitment to ethical practices. We believe in creating products that are both luxurious and compassionate.

Fragrance oils are concentrated liquid scents used to add aromas to a vast array of products like candles, soaps, perfumes, cosmetics, lotions, detergents, household cleaners, and more. Not all fragrance oils are created equal, But what we use are considered Clean. 100% of our fragrance oils are formulated without phthalates. More information found at: https://www.candlescience.com/learning/what-are-fragrance-oils/

Our standard processing time is 5-7 business days, and shipping times will vary based on your location. In general, domestic orders take between 3-7 business days, while international orders may take 7-14 business days, depending on customs processing. Once your order has shipped, you will receive a tracking number to keep you updated on the status of your delivery.

We accept a variety of secure payment methods, including: Credit and Debit Cards (Visa, MasterCard, American Express) PayPal Your payment is securely processed through trusted third-party payment processors, ensuring your information is protected.

Once an order is placed, we begin processing it immediately to ensure the fastest delivery possible. Unfortunately, this means that we are unable to change or cancel orders once they have been confirmed. If you need to make a change or cancel an order, please contact our customer care team as soon as possible, and we’ll do our best to assist you.

We apologize if you received a damaged or incorrect item! Please contact our customer care team at contactlaluneapothecaryco@gmail.com within 7 days of receiving your order. Include your order number and a photo of the damaged or incorrect item, and we will resolve the issue promptly. We’ll either issue a replacement or provide a full refund based on your preference.

At this time we do not offer gift cards.

Absolutely! You can sign up for our newsletter at the bottom of our website to receive exclusive promotions, discounts, and product updates. By subscribing, you’ll be the first to know about new product launches, special offers, and more.

Each product is designed to be simple and luxurious to use: Body Lotions & Creams: Gently massage onto your skin after showering or as needed throughout the day to keep your skin hydrated and soft. Fragrances: Apply to pulse points such as your wrists, neck, and behind the ears for a long-lasting scent experience. For detailed instructions on each product, please refer to the product description on our website.

Yes! We offer wholesale opportunities for retailers, boutiques, and spas. If you're interested in carrying La Lune products in your store, please visit our "Policies" page to learn more and get in touch with us. We’d love to collaborate with you!

If you receive a damaged or broken item, please contact us within 14 days of receiving your order. We will be happy to assist you with a replacement or a refund for the damaged product. We may ask for photographic evidence of the damage to help us process your request quickly. Please refer to our "Shipping & Returns" page for more info.

If you have any questions or concerns, our customer care team is here to help! You can reach us via: Email: contactlaluneapothecaryco@gmail.com Live Chat: Available on our website for quick assistance. We aim to respond to all inquiries asap and we’ll do our best to resolve any issues promptly.

We are committed to creating clean and safe products, prioritizing the use of high-quality ingredients in all of our formulations. Our CleanScents fragrances are crafted to be as pure and clean as possible, adhering to the highest standards within the fragrance industry. As new research emerges, we continuously stay informed and up-to-date to ensure that our products meet the latest safety and sustainability guidelines. It is important to remember that the skin is our body’s largest organ, and we strive to create products that are not only effective but also gentle and safe for all users. At La Lune, we use CandleScience Clean Scents. The CleanScents framework avoids carcinogens, mutagens, reproductive toxins, organ toxins, and acute toxins. Every single one used is vegan, cruelty-free, and formulated without phthalates and ingredients found on California’s Proposition 65 list. And with the use of proper ventilation and basic personal protective equipment—like gloves and glasses— all our fragrances exceed widely accepted fragrance industry standards. Refer to this link for more information: https://www.candlescience.com/about-candlescience-cleanscents/