Store Policy
Customer Care at La Lune
At La Lune, we are passionate about providing high-quality, luxurious body care products that elevate your daily self-care routine. From our rich lotions and indulgent body creams to our signature fragrances, each product is crafted with care, inspired by the timeless elegance and artistry of French apothecaries. Every item we offer is designed to transport you to a world of indulgence and relaxation, making your skincare routine not just a necessity, but a moment of pure pleasure.
Our commitment to you goes beyond the products we create. We pride ourselves on offering an exceptional customer experience and want to ensure that your time with La Lune is nothing short of exceptional. Whether you're seeking the perfect body lotion to hydrate your skin, a body cream to pamper your senses, or a fragrance that captivates, we are here to guide you every step of the way.
Why Choose La Lune?
La Lune is built on the belief that self-care should be a ritual that nourishes both the body and the soul. We take great pride in blending French apothecary traditions with modern skincare science.. Each product is made and closed with love and attention to detail, ensuring that you receive the best care possible. We aim to offer products that not only enhance your skin's health but also envelop your senses in a truly luxurious experience.
Our lotions, body creams, and fragrances are carefully formulated to hydrate, nourish, and soothe your skin, while our signature scents offer an unforgettable sensory experience. We want you to feel confident in your purchase, knowing that La Lune products are made with the finest ingredients and a commitment to excellence.
Our Promise to You
At La Lune, we believe in transparency, integrity, and the highest standards of customer service. Whether you’re purchasing for yourself or as a gift, we want you to feel confident and excited about your choice. Our products are designed to enhance your skin and your lifestyle, and we strive to make every interaction with us seamless and enjoyable.
Here’s our promise to you:
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Quality Products: We only offer products that meet our high standards of quality. Each lotion, cream, and fragrance is rigorously tested for both performance and safety.
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Transparency: We are fully committed to transparency when it comes to ingredient sourcing and product formulation. Our goal is to ensure that every customer understands what’s inside the products they choose.
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Satisfaction Guaranteed: We stand behind our products and our customers. If you are ever unsatisfied with your purchase, we are committed to resolving the issue, no questions asked.
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Exceptional Customer Service: Our team is here to assist you at every step, from product selection to after-purchase support. We aim to make every customer feel heard, valued, and cared for.
How to Contact Us
We are always here for you. If you have any questions, concerns, or feedback about our products, your order, or your experience with La Lune, don’t hesitate to get in touch. Our customer care team is available and eager to assist you in any way we can. Here’s how you can reach us:
1. Email Support:
For any inquiries, concerns, or product-related questions, please feel free to email our customer care team at laluneapothecaryco@gmail.com. We aim to respond to all inquiries as soon as possible. Whether you need help with choosing a product, tracking an order, or want to discuss an issue, we’re here to help!
2. Live Chat:
For quick questions or immediate support, we offer a live chat feature on our website. Simply click the chat bubble at the bottom right of your screen, and one of our representatives will assist you promptly.
3. Social Media:
Stay connected with La Lune on our social media platforms. You can message us directly on Facebook, Instagram, or Twitter, and we will respond within 24 hours. Our social media handles are:
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Instagram: @laluneapothecary
Returns
We want you to love every product you purchase from La Lune. If you receive a damaged or broken item, please contact us within 14 days of receiving your order. We will be happy to assist you with a replacement or a refund for the damaged product. We may ask for photographic evidence of the damage to help us process your request quickly. Please refer to our "Shipping & Returns" page for more info.
Shipping Information
We offer worldwide shipping, ensuring that our luxurious body care products are available to you no matter where you are. Our standard processing time is 4-7 business days, and depending on your location, delivery can take anywhere from 5-10 business days. Shipping costs will vary depending on your country and the size of your order.
Customer Care Policy: Our Commitment to Your Trust
At La Lune, we understand that trust is essential to building lasting relationships with our customers. We are committed to delivering an experience that goes beyond the transaction and helps foster confidence in our products and services. Here’s how we make sure that trust is at the core of everything we do:
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We listen to our customers: Every piece of feedback we receive is valuable. Whether it’s about our products, our website, or our services, we take your opinions seriously and use them to continually improve.
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We keep your information secure: Our website is encrypted with the latest security protocols, and we never share your personal or payment information with third parties. You can shop with confidence knowing your data is safe with us.
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We strive for excellence: We are dedicated to offering exceptional products and customer service. We continually evaluate our offerings to ensure they meet your needs and exceed your expectations.
We want your experience with La Lune to be as luxurious as our products. Our customer care team is always ready to help, and we are confident that you’ll feel valued and supported every step of the way.
Thank you for choosing La Lune. We are honored to be a part of your self-care journey, and we are here to help you every step of the way.
Privacy & Safety Policy
At La Lune, your privacy and the security of your personal information are our top priorities. We are committed to ensuring that your personal data is collected, stored, and protected with the highest levels of security. This Privacy & Safety Policy explains how we handle your information, how it is used, and the measures we take to safeguard it. By using our website and purchasing our products, you consent to the collection and use of your personal data as described in this policy.
We respect your right to privacy and want you to feel confident in your interactions with La Lune. Please take a moment to read through this policy to better understand how we handle your personal information.
Information We Collect
When you visit our website or make a purchase, we collect the following type of information:
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Contact Information: Name, email address, shipping address, and phone number.
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Payment Information: Credit card or other payment details (processed securely through third-party payment providers).
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Account Information: If you create an account on our website, we may collect a username, password, and other related details.
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How We Use Your Information
We use the information we collect for several purposes, including:
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Order Processing: To process and fulfill your orders, deliver products to the correct address, and manage any post-purchase services (e.g., customer support or returns).
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Communication: To send order confirmations, shipping notifications, and promotional emails (if you’ve opted in). We may contact you regarding issues with your order or account, and for important updates to our products or policies.
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Payment Processing: To securely process your payment through third-party payment providers. We do not store any payment details ourselves; all transactions are handled through trusted payment gateways that adhere to the highest security standards.
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Marketing: With your consent, we may send promotional emails and newsletters about new products, offers, or updates. You can opt out at any time by unsubscribing from our emails.
Payment Processing & Third-Party Providers
For your security and peace of mind, we use third-party payment processors to handle all payment transactions. These providers use secure, encrypted systems to ensure that your payment information is protected during the checkout process.
We use reputable services like PayPal, or other trusted banking institutions to process payments. These third-party payment processors are PCI-DSS compliant, meaning they adhere to strict standards for the protection of credit card information. At no point do we store your full payment details on our servers.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers for the following purposes:
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Shipping: To fulfill your order, we may share your name and address with trusted delivery carriers (e.g., FedEx, UPS) to ensure timely delivery.
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Payment Processing: As mentioned, we use third-party payment processors to handle financial transactions securely. These providers are responsible for securing your payment data.
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Legal Compliance: We may disclose your information when required by law, such as in response to a court order or to comply with applicable legal processes.
Your Rights and Choices
As a customer, you have several rights regarding your personal data:
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Deletion: You can request that we delete your personal information from our records, except when retention is required by law.
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Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time. Simply click "unsubscribe" in any email we send, or contact us directly to request removal from our mailing list.
When Will We Contact You?
We will contact you under the following circumstances:
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After Purchase Completion: Once your purchase is successfully processed, we will send you an order confirmation email, and you will receive shipping updates, including tracking information, once your order is on its way.
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Customer Support: If you have any questions or concerns about your order, we may contact you for follow-up communication to ensure that your experience is as smooth as possible.
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Marketing Communications: If you have opted in, we may send you promotional emails or newsletters. You can unsubscribe at any time.
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Account Issues: If there are any issues with your account or an order, we will contact you to resolve the matter.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy & Safety Policy or as required by law. Once your information is no longer needed, it will be securely deleted or anonymized to ensure your privacy.
Changes to This Privacy & Safety Policy
We reserve the right to update this Privacy & Safety Policy at any time. When we do, we will post the updated policy on our website and change the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact us:
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Email: laluneapothecaryco@gmail.com
At La Lune, we are committed to protecting your privacy and ensuring that your personal information is safe. By shopping with us, you can feel confident that your data is in good hands. Thank you for trusting us with your privacy.
Wholesale Inquiries at La Lune
Thank you for your interest in becoming a retailer of La Lune products! We are thrilled to offer our luxurious body care collection to select retail partners who share our passion for high-quality, French-inspired skincare. La Lune's line of lotions, body creams, and fragrances are the perfect addition to any store that values quality, elegance, and indulgence. If you're looking to offer your customers an exclusive and refined self-care experience, La Lune is the perfect fit.
We pride ourselves on creating products that not only look beautiful but also provide exceptional results, and we're eager to expand our reach through trusted partners like you. By carrying La Lune products, you’ll be able to offer your customers a unique and high-end body care experience with a touch of French apothecary elegance.
How to Become a Wholesale Partner
If you're a retailer interested in selling La Lune products, here’s what you need to know:
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Eligibility: We work with retailers, boutiques, and spas that are passionate about high-quality self-care products and have an established presence in the market. Whether you're a physical store or an online retailer, we welcome inquiries from all over the world.
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Product Offering: Our collection includes a variety of body lotions, creams, and fragrances, each meticulously formulated with the finest ingredients. Our products come in stunning packaging, perfect for display and customer appeal. We offer competitive pricing for bulk orders to ensure both you and your customers can enjoy great value.
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Minimum Order Requirements: We have flexible wholesale order quantities depending on the size of your business. We’ll work with you to determine the best order quantity to suit your needs. Reach out to us to learn more about the minimum order requirements.
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Exclusive Benefits: As a wholesale partner, you’ll enjoy access to special pricing, priority restocks, and exclusive offers. Additionally, we provide marketing support with high-quality product images, promotional materials, and detailed product descriptions to help you succeed in promoting our products to your customers.
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Shipping & Delivery: We offer worldwide shipping on wholesale orders, ensuring that no matter where you're located, you'll receive your products quickly and securely. We also work with reliable courier services to guarantee timely delivery.
How to Get Started
Getting started is easy! Simply reach out to us at wholesale@lalunebodycare.com to inquire about wholesale opportunities. When contacting us, please include the following details:
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Your business name and website (if applicable).
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A brief description of your store or business.
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The products you’re interested in carrying.
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Your location and preferred order quantity.
We will review your inquiry and respond with all the information you need to begin your partnership with La Lune. Our team will be happy to walk you through the entire process, from setting up your first order to providing ongoing support.
Why Choose La Lune?
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High-Quality Products: La Lune’s products are crafted with the finest ingredients, ensuring a premium experience for your customers.
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French Apothecary Inspiration: Each product is inspired by traditional French apothecaries, offering a timeless and luxurious experience.
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Exceptional Customer Service: We are committed to providing the best possible support to our retail partners, ensuring a smooth, professional experience every step of the way.
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Brand Reputation: La Lune is quickly becoming known for its high-end body care products, and our customers rave about the luxurious results. By partnering with us, you’ll be associating with a trusted brand that embodies elegance and quality.
If you’re looking to elevate your product offering and provide your customers with a truly luxurious self-care experience, we’d love to work with you. Let’s take La Lune to the next level together!
We look forward to collaborating with like-minded businesses who share our passion for exceptional body care. Don’t hesitate to reach out to us with any questions or to get started!
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments