Return Policy

Return Policy at La Lune

 

At La Lune, we are committed to providing you with the highest quality products and ensuring a seamless shopping experience. However, we understand that sometimes issues can arise during shipping. In the rare case that you receive a damaged or broken bottle or jar, we want to make it right. Please review our return policy below to understand the steps for handling damaged products.

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Damaged or Broken Items

 

If you receive a damaged or broken item, please contact us within 7 days of receiving your order. We will be happy to assist you with a replacement or a refund for the damaged product. We may ask for photographic evidence of the damage to help us process your request quickly.

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How to Request a Return:

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1. Contact Us: Send an email to contactlaluneapothecaryco@gmail.com within 7  days of receiving your order. Include your order number, a description of the damage, and photos of the broken or damaged item(s).

2. Review: Once we receive your information, we will review your case and confirm whether a replacement or refund will be issued.

3. Replacement/Refund: If your return request is approved, we will send you a replacement product or issue a full refund for the damaged item, depending on your preference.

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Return Shipping Costs

 

Please note that you will be responsible for covering the return shipping costs for any damaged items. Once we approve your return, we will provide instructions on how to return the item(s) to us. We recommend using a trackable shipping service to ensure the safe return of the product.

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Important Notes:

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• Refunds: Refunds will only be issued for products that are confirmed to be damaged or broken upon arrival. We cannot offer returns for any other reason, including change of mind or dissatisfaction with the product.

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• Non-Returnable Products: We do not accept returns or exchanges for products that have been opened or used (unless damaged upon arrival).

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Customer Satisfaction

 

Your satisfaction is very important to us, and we will do everything we can to resolve any issues related to damaged products. If you experience any difficulties with your order, please don't hesitate to reach out to us, and our customer care team will work to assist you.

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Thank you for choosing La Lune! We appreciate your business and strive to make your experience with us as smooth and enjoyable as possible. If you have any further questions about our return policy, please feel free to contact us.